Every conference session covers the strategy, the plan, and the leadership vision. None of them cover what happens when a manager sits across from their team and has to make the change real, personally, emotionally, one conversation at a time.
When people hear about a transformation initiative, they don't process it rationally. They experience it as a fundamental threat to their status, certainty, autonomy, and sense of fairness. Will my skills still be relevant? Will I meet the new expectations? Do I still have a role to play?
They respond with fear, quiet resistance, disengagement, and the initiative stalls at team level regardless of how solid the strategy is.
It requires a different sensitivity. And instead of equipping managers with that skill set, organisations label them "resistant" and push harder. That's why adoption stalls, and this last mile gap is where I focus my work.
30–45 minutes
Why transformation conversations fail, and what managers can do differently. Attendees leave with a diagnostic lens for recognising threat responses and a preparation method for the conversations that determine whether change lands or stalls.
90 minutes – half day
Attendees work with a specific change initiative they're currently facing — a team restructure, a merger/ acquisition, a budget cut — and prepare for it using a structured method drawn from neuroscience and conflict research. They leave with a personal, actionable conversation plan.
Key themes
I specialise in the conversations that determine whether transformation programmes succeed or fail at team level — the ones between a manager and the people whose working lives are about to change.
ICF PCC · Prosci Certified Change Practitioner
Dawn is the true representation of a Change Manager with the ability to read a room, understand a project and help move the needle. She was able to create true demand, understanding and usage of change management as an integral tool of the operational transformation journey.
Edgard Graterol
VP Fleet Transformation & Risk Leadership, LSG SkyChefs
Dawn has the rare ability to perfectly combine the theoretical and practical aspects of change communications — a professional scientific approach to change management merged with the down-to-earth changed reality. I highly recommend her for any international change projects.
Peter Claes
VP Global Talent, NEP Group
She brought an unusually strong strategic and change management view to the communication strategy we developed together. She was proactive and able to manage in a team of strong individuals. Her great sense of humour made working with her enjoyable even under high pressure.
Pauline King
Head of Group Procurement, Swiss Re
I'd welcome a conversation about your audience, your agenda, and where my contribution could add the most value.
Book a 20-minute call → Or email directly: dawn@changentum.com