Is Knowledge Still the Most Undervalued Asset on Your Balance Sheet?

The latest Bloomfire Value of Enterprise Intelligence report highlights how costly our blind spots still are:

• 8.5 hours/week lost searching for information. Even with systems, 1 document across 5+ sources takes 38 minutes.
• New hires need 6.5 months to reach proficiency, costing $30K+ per $100K role in lost productivity.
• 65% of employees admit to recreating work that already exists.
• ROT (redundant, outdated, trivial content) doesn’t just clutter systems—it actively erodes decision quality.

The real loss isn’t efficiency. It’s momentum, missed opportunities, and companies growing slower than the complexity they create.

“Knowledge management should not be treated as an IT function. It’s about people, processes, and culture.”

The leaders getting this right are reimagining knowledge as an active participant in work, with AI as the catalyst:

• Surfacing insights at the moment of decision.
• Continuously cleaning and curating the knowledge base.
• Accelerating onboarding and scaling customer self-service.

The financial upside is clear. Bloomfire calculates $27.1M in productivity gains + $2.26M in cost avoidance per 100 employees for companies with mature knowledge practices.

And yet, most organisations still carry knowledge as deadweight in storage servers, while the competitive ones are turning it into a premium strategic advantage.

Which one are you?